Question 1

Who brings each piece to life?

Accepted Answer

PICS Fine Jewellery was founded by Pui In Catherine Siu, a GIA graduate gemologist and skilled artisan devoted to creating exceptional, one-of-a-kind pieces. Each design begins with Catherine’s own vision, sketch, and hands-on craftsmanship — a reflection of her emotions, storytelling, and deep appreciation for unique gemstones. While some bespoke and collection pieces are completed in collaboration with experienced craftsmen — the very mentors who once passed their skills on to her — every creation is guided by Catherine’s artistic direction and carries her distinct creative spirit throughout.

Question 2

How is handmade jewellery different from mass-produced jewellery?

Accepted Answer

Handmade jewellery is individually crafted by skilled artisans, with each piece reflecting hours of dedication, creativity, and meticulous attention to detail. Because no two pieces are ever exactly alike, handmade jewellery carries a sense of authenticity, emotional depth, and lasting value — making it not just an accessory, but a personal work of art.

While mass-produced jewellery can offer consistent quality and accessibility through advanced techniques, it is often created in large volumes, resulting in designs that are less distinctive and more widely replicated.

Question 3

What makes handmade jewellery so special?

Accepted Answer

Handmade jewellery is where art meets soul. Each piece begins with a spark of inspiration and is brought to life through the patient hands of a skilled artisan. No machines, no shortcuts — only time, care, and heart. Every curve, texture, and setting holds intention. Each gemstone is chosen not just for beauty, but for the story it helps tell. In a world of sameness, handmade jewellery is a quiet rebellion — a one-of-a-kind treasure that carries the warmth of the human touch and the poetry of individuality.

Question 4

What materials do you use?

Accepted Answer

At PICS Fine Jewellery, we use only high-quality, ethically sourced materials. Our pieces are handmade using solid 18K gold, set with carefully selected natural gemstones and top-grade diamonds. Every material is chosen not only for its beauty and durability, but also to honour the story and emotion behind each creation.

Question 5

What gemstones do you use?

Accepted Answer

At PICS Fine Jewellery, we work exclusively with natural, untreated gemstones — including spinel, tsavorite, tanzanite, beryl, unheated sapphire, and more — each thoughtfully selected for its exceptional beauty, rarity, and character. We also use top-grade diamonds (D–F colour, VS+ clarity), not only for their brilliance, but to help express the deeper message behind each of our designs. Every gemstone is handpicked to honour its unique story and to reflect the individuality we celebrate in every piece we create.

Question 6

Do you have diamond jewellery?

Accepted Answer

Yes, we do. Our Bridal Collection features stunning diamond pieces designed to celebrate your most cherished moments. And if you wish for something truly personal, we would be honoured to create a bespoke diamond piece that reflects your unique story and style.

Question 7

Is each piece truly one of a kind?

Accepted Answer

Every creation in our Fine Jewellery collection is truly one of a kind — each piece carries a unique story, handmade with unique gemstones that they can never be exactly replicated.

Our Bespoke jewellery is made to bring your personal vision to life, resulting in a piece that is as individual as you are.

For our Jewellery category, we limit production to no more than eight pieces across all designs each month. Though these pieces may look similar at first glance, every one is lovingly handmade, with subtle variations that make each item uniquely special and full of character.

Question 8

Can I see the pieces before buying?

Accepted Answer

You are always welcome to view our Fine Jewellery pieces before making your purchase. We’re based in Hong Kong and warmly invite you to visit our workshop by appointment.

Our Bespoke creations and Jewellery collection pieces are lovingly made to order, crafted especially for you, so the actual item isn’t available to see beforehand. However, we would be delighted to welcome you to our workshop to experience the passion and artistry behind each design, helping you feel connected and confident before you make your decision.

Question 9

What is the process for bespoke jewellery?

Accepted Answer

Creating bespoke jewellery at PICS Fine Jewellery is a deeply personal and heartfelt journey.

To start, we warmly invite you to share your initial ideas and dreams by filling out the form on our website: https://www.picsfinejewellery.com/bespoke-inquiryform.(https://www.picsfinejewellery.com/bespoke-inquiryform) This helps us truly understand your story and vision before we begin.

From there, we lovingly transform your ideas into hand-drawn sketches and guide you through choosing the gemstones and materials that best reflect your unique style and meaning.

The consultation and design process typically takes 2 to 4 weeks, depending on the complexity of the design and gemstone availability. Once your design is finalized, your one-of-a-kind piece is crafted with the utmost care and passion — a process that usually takes another 4 to 6 weeks. We kindly encourage you to allow sufficient time if you are planning a bespoke piece for a special occasion.

A design deposit is required before sketching begins, symbolizing the start of your bespoke journey. This deposit will be credited toward your final piece.

Throughout every step, we’re here to work closely with you, ensuring every detail speaks to your heart.

Question 10

Can I see some of your previous work?

Accepted Answer

Absolutely. You can explore a selection of our past creations through our online portfolio or during your visit to our workshop. We take great pride in our craftsmanship and are always happy to share the stories and artistry behind our one-of-a-kind pieces.

Question 11

How long does it take to create a bespoke piece?

Accepted Answer

The time needed to create a bespoke piece depends on the design’s complexity and the availability of materials. Typically, the consultation and design stage takes around 2 to 4 weeks, followed by another 4 to 6 weeks for the crafting process once the design has been finalized.

Question 12

How do I care for my jewellery?

Accepted Answer

To keep your jewellery beautiful over time, we recommend storing it in a dry, secure place and avoiding contact with chemicals such as perfume, lotion, or household cleaners. Gently wiping it with a soft cloth can help maintain its shine. While a gentle clean using warm water and mild soap is suitable for many pieces, different gemstones require different care — so it's always best to check with us before cleaning. We're happy to guide you on how to care for your specific piece.

Question 13

Do you offer international shipping?

Accepted Answer

Yes, we offer international shipping. Please contact us for specific details regarding shipping rates and delivery times to your location.

Question 14

What is your return policy?

Accepted Answer

Each piece in our Fine Jewellery collection is truly one of a kind, crafted with unique gemstones and designs that cannot be exactly replicated. Similarly, our bespoke jewellery is made exclusively for you, tailored to your personal vision and specifications. Because these pieces are singular and personalized, they cannot be resold or replaced if returned. This policy helps us maintain the highest standards of craftsmanship and ensures every creation remains as special as the moment it was designed for you. We encourage you to take your time and communicate closely with us during the process to ensure your complete satisfaction.

For pieces under our Jewellery collection, we stand by the quality and craftsmanship of every item. Please refer to the RETURN POLICY detailed under the Conditions of Sale on our website: https://www.picsfinejewellery.com/conditionsofsale (https://www.picsfinejewellery.com/conditionsofsale)for more information.

Question 15

What payment methods do you accept?

Accepted Answer

We accept payments via bank transfer and PayPal, which also allows credit card payments. All transactions are processed securely to protect your personal information.

Question 16

How can I book an appointment?

Accepted Answer

You can easily book an appointment using any of the following methods:

• WhatsApp: +852 6012 8183
 • Email: info@picsfinejewellery.com()
 • Contact form: https://www.picsfinejewellery.com/contact(https://www.picsfinejewellery.com/contact)

We look forward to welcoming you!